Booking Cancellation Policy
All deposits are non-refundable and if a booking is cancelled on or before the 21 DEC 2018 then only your deposit will be forfeited.
If a booking is cancelled after the 7 DEC 2018 then the full cost of your/your groups place at SWISH is payable. This payment is non-refundable.
Once the full amount for SWISH has been paid, no refund can be given upon you deciding that you wish to cancel your booking irrespective of the date upon which the cancellation is made. However, you do have the flexibility to alter the persons within your group.
We recommend that you take out your own travel insurance.
If you need to make any amendments to an existing booking, please call the Potters Resort 0333 3207 418 quoting your booking confirmation reference number and your group leaders name.
Due to the gender control, we will not be able to amend your booking if this will result in an adjustment to the gender balance.