Frequently Asked Questions

Gender Balance

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How are you controlling the gender mix when booking?

When there is a gender disparity between the men and women (and in reality we mean more women), then booking restrictions will apply.

This means that we will track the gender balance as we go and close or release spaces accordingly.

Unlike other events, we believe that getting the balance of men to women is important in terms of making this an enjoyable and inclusive event for everyone.

It will certainly help if you endeavour to gender balance your bookings with dance friends before you try and book.

I'm a lady and I want to go to BREEZE. How can I do this if there is gender imbalance existing and you are thus not accepting bookings from ladies?

As a lady you can do a number of things.

  1. You book as a mixed gender couple.
  2. You book in a mixed gender group with an equivalent number of men to women.
  3. You wait until closer to the date of the event when the men have started to book up and hopefully you will have the opportunity to book.
  4. Keep an eye on the ‘Message Board’ for apartments / wristbands for sale.

Please note that in order to manage this process, upon arrival we will supply everyone with a ‘gender’ specific wristband based on each purchase and this cannot be swapped.

How will you manage and control the gender mix at the event?

When you arrive the men and ladies will be issued with appropriate coloured wrist bands which will have to be worn at all times when in the main entertainment’s complex.

The wrist bands will be checked by stewards at the entrances to the main entertainment’s building to ensure the wearer has the correct coloured wrist band.

How will you manage the gender balance?

Our booking system has functionality in order for us to manage this.

This is a major event, and the gender balance is something that we believe is an important feature of events of this size.

There is still no escaping the fact that people may book as couples for example, with no intention of bringing someone of the opposite sex with them, and clearly there is nothing that we can do about this.

This gender control is really frustrating as I want to book now?

We totally accept that this is frustrating, but we believe it’s an important feature of our weekend event. It’s all very well going dancing on an evening and there being an imbalance, but for a weekend we believe this is unacceptable so we want to try and do something about it.

It’s also worth noting that from our perspective we are not only going to lose potential sales but are generating ourselves lots of additional administration, so there is no agenda here other than we are trying to create the best possible event for everyone.

Is your 'gender balancing' not illegal under the equal opportunities laws?

Actually no it is not! We have consulted with the Equal Opportunities Commision as part of our due diligence procedures and they have confirmed in writing that this is not illegal as long as we make available equal numbers of tickets for ladies and gents.

Booking

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Can I book on my own?

There are single occupancy apartments available at Breeze, and the communal dining environment will provide plenty of opportunities for social interaction. Many dancers will be travelling to the event on their own. So come and join in the fun!

What Credit / Debit cards are accepted?

Tickets can be purchased using all major credit cards, however, we do NOT accept American Express

Which organisation is processing my payments?

Barclaycard Payment Solutions which is part of Barclays Bank PLC. They provide the online payment infrastructure for a wide range of online payment services, and are leaders in this field.

I have tried paying by debit card and my transaction has failed?

Unfortunately debit card companies unlike credit card companies track your spending patterns and will very often decline your card with no explanation if they think an online purchase doesn’t fit in with your regular shopping pattern.

The most common issue is people trying to book using a work computer, the transaction will go all the way through and then your company firewall will block the transaction without an explanation.

Occasionally, some home PCs also have security settings set too high, which prevents your browser from accessing the Credit card pages.

Can I pay for just one night?

No, this is an accommodated event and the licensing laws of the venue require you to have a dedicated apartment.

What will I receive in the post and when?

You will not receive anything in the post. All you need to do is turn up on site, quote your group leaders surname and you will be given your wristband and keys. Your group leader will receive a comprehensive ‘Escape Plan’ prior to the event.

Can I bring children?

No, this is an adult only weekend.

What if I book and then can no longer go and need to cancel?

We do have a cancellation schedule detailed on our terms and conditions. Also we have supplied an ESCAPE MESSAGE BOARD which is available should you want to sell your apartment or have spare places in your apartment. The Message Board is like an electronic message board so people selling or people buying can communicate directly.

I am an event organiser and would like to know whether I could bring a large group of dancers to this event?

Please email barry@ceroc.com

When do I get my tickets?

You will receive an automated confirmation for your booking when you book online.

WE WILL NOT BE SENDING ANYTHING OUT BY POST.

Once registered and when you have your security wristbands you will receive your welcome pack with details of the full weekends entertainment and activities.

What if I want to change my booking?

Please email us barry@ceroc.com or if desperate telephone the hotline 0208 156 2866.

All amendments or additions are subject to a £10 administration fee.

PLEASE NOTE REFUNDS are ONLY available according to our Cancellation schedule. Therefore, PLEASE REFER TO OUR CANCELLATION POLICY UNDER TERMS AND CONDITIONS.

Can I stay off-site and just buy a pass for the event?

Unfortunately no, as this would be in contravention of the venue’s Entertainment’s licence.

As an accommodated event and the licensing laws of the venue require you to have a dedicated apartment for the duration of the weekend and therefore single night bookings are not accepted either

Can someone else register on my behalf by giving my details, obtain the wristband and pass this to me when I arrive later at the event?
  1. The registration process requires all guests to be present at the time of registration as the registration team will need to identify the guest correctly and apply the gender coloured wristband accordingly.
Do I need to bring anything with me when I check in?

You do not need to bring anything with you when you check in on site.

Is the online payment process safe?

The online payment process is a secure process with Barclays. During the process the website you are directed to should have the prefix https://www. The ‘s’ in https indicates that it is a secure server.

Can I pay by cheque?

We no longer accept cheques.

Can I add people to my booking after I have made it?

This will be dependent upon gender balance and accommodation availability.

To make an enquiry of this nature please email barry@ceroc.com

Any changes to a booking has to be made by the original group leader (Purchaser) and will be subject to our nominal £10 admin fee.

Can I reduce my booking by removing people from what I originally booked?

This is not allowed, without you cancelling your entire booking and suffering any cancellation and admin charges. In part, this is to effectively maintain the integrity of the gender balancing. For example, if you booked an apartment for 2 males and 1 female, and then you wanted to remove one of the males, we may have already sold a female place against that male wristband.

I made a mistake when booking, can you please amend my booking?

A mistake identified within 24 hours will suffer a £25 admin fee and no cancellation charges. Please email barry@ceroc.com and then call 0208 156 2866 to ensure the email has been received

We will not consider any amendments after the 24 hour deadline. The fact remains, the booking system clearly shows what you are booking and the ‘basket’ is a second opportunity to verify all the details. Like any online purchase, you need to care when checking the Basket.

Rather than cancel my booking, can I just swap it for another Escape event?

Yes, but it will still be subject to the cancellation charges. This isn’t us being mean, but we may have lost the opportunity to sell that apartment.

Can I have a discount if I book a number of people?

I’m afraid not. The event is already competitively priced with large numbers of people booking who already know each other and could be deemed as a large group.

Accommodation

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Do all the rooms have kitchens?

No. This is event is catered and the restaurant is open for breakfast and dinner mealtimes each day.

There are tea and coffee making facilities in all rooms.

If you wish to leave the site to eat out, there is a fish and chip shop and tea rooms a short stroll along the beach, or you could drive along the coast into Weston Super-mare.

Do all the rooms have towels, free electricity and basic necessities like toilet paper?

Yes – please see the accommodation page for precise room specification. However, at Sand Bay, the beds will be made upon arrival, towels will be supplied, toilet paper is supplied and tea and coffe making facilities are in the room. There is also no need to purchase electricity vouchers as this is included.

Will my linen be changed and my room cleaned?

Your room will be made up when you arrive, but will not be cleaned throughout the weekend. You will have to turn down your own bed and put your own chocolate on the pillow.

Do the rooms have heating and bedding?

Yes, all rooms have full central heating and bedding.

How many keys will be available per room?

There will be 1 key available per room, additional keys will be available from the Pontins reception upon payment of a deposit of £12. The deposit will be refunded when the spare key is returned.

Are there disabled facilities?

Yes, there is some accommodation specifically equipped for disabled guests, and all the dance venues are disabled friendly. The facilities provided in the apartments are not extensive, and therefore be sure to call to enquire about the facilities. This site is all on one level with entrances and exits on various sides of the building making it easily accessible.

Can I get fresh towels?

Ask at Sand Bay reception if this is required

Do I need to bring anything with me when I check in?

You do not need to bring anything with you when you check in on site.

Do I need to know my group leaders surname in order to register?

Please ensure you know your group leaders surname prior to registering.

You will be asked to complete a registration form and then you will be given your gender specific coloured wristband.

Please note you cannot collect a wristband for a third party. wristbands will be given to the individual who will wear it and it must be put on prior to leaving the registration room.

Prior to the event, I had managed to buy a wristband without accommodation from one group leader and an empty chalet from a second group leader. I plan to register against the booking which has the wristband and simply request the key from the second group leaders booking. Is this possible?
  1. To have access to a booking one has to be registered to that booking. To obtain the wristband from the first Group leaders booking is fine because you will have needed to register to do this. However, to then simply request the keys from the second booking would require you to be registered to this booking and as you can’t be registered twice, then this will not be possible.

Resort

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Is there a swimming pool on site?

There is, however, it cannot be guaranteed that it will be open at the time of our event. The sea is nearby if you want to dip a toe or try some cold water swimming (not for the faint hearted / inexperienced!).

Of course please feel free to bring your cossie on the off-chance of an indian summer, or the pool being open.

Can I buy food on site?

There is a small shop with a few snacks available on-site. Remember this site is catered and everyone uses the restaurant, so you do not have a kitchen or fridge in your apartment.

There are tea and coffee making facilities in each room.

NB: as there are no chalet kitchen facilities, please make sure you make it in time for designated meal slots. On Friday night dinner service has been extended to cater for later arrivals (6pm – 8.30pm). If you are struggling to arrive in time for this meal you should try to eat before arrival. See the event page for all meal timings.

What's the parking situation?

Whilst there is an appropriate amount of parking for the site capacity, based on a proportion of attendees car sharing, it is necessary to park sensibly to maximise as many spaces as possible. If you arrive in a group and agree between you that it is okay to block your car(s) in, there will be no restrictions regarding this. However, please do not block in an unknown car as they may be departing before you.

Thank you

I am Gluten Free, Vegan , Vegetarian - will I be catered for?

The Sand Bay restaurant can cater for GF, Vegan & Vegetarian. In order for them to cater appropriately they have asked that we provide them with numbers of each, so please email val@cerocpr.co.uk if you require any of these options.

If I miss breakfast or dinner, can I get food elsewhere?

Don’t miss your meals 🙂

The kitchen can only provide service between the designated time-slots and if you miss this, you will have no alternative but to leave the site to dine out somewhere. NB: the closest place is at least a 10 minute walk away, alternatively, a drive into Weston.

Time Slots:

Friday Dinner – 6pm – 8.30pm

Saturday Breakfast – 9.30am – 11.30am

Saturday Dinner – 5.30pm – 7.30pm

Sunday Breakfast – 9.30am – 11.30am

Sunday Dinner – 5.30pm – 7.30pm

Monday Breakfast – 9am – 11am

Other considerations – There is a little shop on-site, but it has basic snack items only. There is no fridge in your apartment. 

Event

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What is covered in the cost?

Your booking covers 3 nights accommodation, 2 meals per day (Friday dinner, Sat breakfast & dinner, Sunday breakfast & dinner, Monday breakfast), entrance to all the workshops and freestyles.

Extra charges apply for limited capacity, pre-bookable masterclasses.

Electricity is supplied and your beds will be made upon arrival with fresh linen. Towels and toilet rolls supplied.

What time can we check in and depart?

Check in / check out: Earliest Check in time:

Registration for ‘Club’ bookers will commence from 3.00pm onwards.

Registration for ‘Classic’ bookers will commence from 4.00pm onwards.

Latest check out time for ALL events: 10.00 am.

Are the main Dance Areas air conditioned?

There is no air conditioning at Pontins although there will be plenty of industrial fans operating in the dance spaces.

Do I have to book for the workshops / activities in advance?

There is no need to book places on the available workshops / classes. You can simply stroll up and join in any class. A full schedule of workshops will be available 2 weeks before the event. NB: there are a few Masterclasses that are maximum capacity and require booking in advance, these are charged at £10 per head and this can be done on-line prior to the event, or at the registration desk upon arrival, subject to availability. Details will be on the website 2 weeks prior to the event.

What time does the freestyle end?

4am or later!

Will I have to wear a wristband all weekend?

Yes, you do if you want to have access to the entertainment’s complex where all the workshops and freestyle dancing is to be held, and where the bars and restaurants are situated.

The wristbands are also great for security ensuring that people who should not be at our event can be easily identified and removed

What if I lose my wristband?

We’re sorry but it’s no different to going to a pop concert or a football match, if you lose your wristband you will have to buy a replacement (£99).

The security wristbands are very difficult to lose. They literally have to be cut off with scissors or a sharp knife and cannot be removed accidentally.

Miscellaneous

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Can I film Workshops with my phone/camera?

At this weekend we will not be videoing the classes and selling footage, therefore, it is permissble to video at this event. Please make sure you gain the permission of the teachers and do not film during the class as this can be very distracting for those on stage

Will there be anyone on site selling dance shoes?

There will be shoes on sale for men and ladies.

Can I bring my pet?

Sorry no pets allowed.

Can I come if I have never danced Ceroc before?

This particular weekend does not included beginners workshops and is therefore recommended for intermediate and advanced dancers.

We always want everyone who attends our events to have an enjoyable time and it is recommended, for this particular event, that you complete at least 8 beginners sessions at any one of our regular class nights around the country to gain maximum enjoyment and benefit. 

Free drinking water?

Yes, there will be jugs of water available at the bar. We strongly encourage all dancers to bring reusable plastic / metal water bottles , for the water coolers to reduce the amount of single use plastic waste in the evenings.

Pontins operate a no glass policy, so metal bottles or reusable plastic bottles only please. Make sure you mark up with your full name to assist us with lost property.

I'm a Ceroc Taxi dancer/crew member. Are there any discounts available?

Whilst crew discounts are available at some of the other Escape weekends, this event, like Swish is catered, and therefore incorporates a per head catering charge. There are also considerably fewer apartments available and consequently, we are unable to offer crew discounts for this event.