Tickets can be purchased using all major credit cards, however, we do NOT accept American Express.

Worldpay. They provide the online payment infrastructure for a wide range of online payment services, and are leaders in this field.

The online payment process is a secure process with Worldpay. During the process the website you are directed to should have the prefix https://www. The ‘s’ in https indicates that it is a secure server.

Unfortunately debit card companies unlike credit card companies track your spending patterns and will very often decline your card with no explanation if they think an online purchase doesn’t fit in with your regular shopping pattern.

The most common issue is people trying to book using a work computer, the transaction will go all the way through and then your company firewall will block the transaction without an explanation.

Occasionally, some home PCs also have security settings set too high, which prevents your browser from accessing the Credit card pages.

We no longer accept cheques.

If you book and then find you are unable to attend, then you can get a partial refund of your payment. The amount you receive back is dependent upon the date you advise us of your intention to cancel, at which point you forfeit your booking, and we are free to offer the space for sale.

Additions to bookings are allowed providing the gender balance permits at the time of the proposed amendment.

We simply take the Scheduled prevailing price (As shown on our Booking Options page) of your preferred option and deduct the original cost of the product that you are substituting. Example: You originally booked a room for 2 people costing £300 and you would now like to add 2 people and also upgrade the room to a 4 bedroom room costing £480 making a difference of £180 to pay. Please note that the Scheduled pricing which could now be showing a higher rate, will be applied to calculate the difference rather than the current pricing published for new bookings.

Any changes to a booking has to be made by the original group leader (Purchaser) and will be subject to our nominal £10 admin fee.

To make an amendment of this kind, please email barry@ceroc.com

This is not allowed, without you cancelling your entire booking and suffering any cancellation and admin charges. In part, this is to effectively maintain the integrity of the gender balancing. For example, if you booked an room for 2 males and 1 female, and then you wanted to remove one of the males, we may have already sold a female place against that male wristband.

A mistake identified within 24 hours will suffer a £25 admin fee and no cancellation charges. Please email barry@ceroc.com and then call 0208 156 2866 to ensure the email has been received

We will not consider any amendments after the 24 hour deadline. The fact remains, the booking system clearly shows what you are booking and the ‘basket’ is a second opportunity to verify all the details. Like any online purchase, you need to care when checking the Basket.

Please email us barry@ceroc.com or if desperate telephone the hotline 0208 156 2866.
All amendments or additions are subject to a £10 administration fee.

PLEASE NOTE REFUNDS are ONLY available according to our Cancellation schedule. Therefore, PLEASE REFER TO OUR CANCELLATION POLICY UNDER TERMS AND CONDITIONS.

Yes, but it will still be subject to the cancellation charges. This isn’t our being mean, but we may have lost the opportunity to sell that apartment.

The event is already heavily discounted already, nonetheless if you can book more than 40 people, please call the Escape hotline 0208 156 2866 (10am-4pm Mon-Fri). 

Please call or email Barry Watson on 0208 156 2866 (10am-4pm Mon-Fri).

This option has been withdrawn.

At Pontins Southport, there is ample FREE parking and you don’t need to reserve a space.

There will be 2 keys available per room, additional keys will be available from reception upon payment of a deposit.

No if you have booked a single room. Otherwise, if you are the group leader you can allow other people to stay in your room providing that they are booked on the event (have a wristband).

You will have to fight this out between you, but in reality it will probably be who gets there first. Therefore, if you book this option you need to be prepared to sleep on the bunk beds if your room-mate dabs the bed. 

The rooms will not be cleaned while we are there, but you can ask reception for new towels.

No, and they will probably be borrowed by someone who has worn theirs out by dancing until the early hours.

You could try and persuade your friends to clean your room, but no, rooms will not be serviced over the weekend.

Just your QR Code, either on your phone or printed out...everyone will need this so if you are the lead booker, please make sure you have registered all of your guests online.

Sea View rooms - from 2pm
All other rooms - from 3pm

You need to have vacated your rooms by 10am on the Monday morning. Please note that the lifts are very busy at that time...so please plan ahead with getting your luggage down to reception, otherwise you may have a lengthy wait!

NO. The registration process requires all guests to be present at the time of registration as the registration team will need to identify the guest correctly and apply the gender coloured wristband accordingly.

YES, providing that the person asking for the additional key has already registered with that booking.

NO. ONLY the group leader or any registered guests of a booking can obtain keys.

NO. To have access to a booking one has to be registered to that booking. To obtain the wristband from the first Group leaders booking is fine because you will have needed to register to do this. However, to then simply request the keys from the second booking would require you to be registered to this booking and as you can’t be registered twice, then this will not be possible.

Ceroc believes it’s important that both men and women have equal workshop and freestyle opportunities.

Absolutely not. The fact is although we try to gender balance events some people cheat the system by booking for people who they have no intention of bringing, and there can be genuine reasons why some people don’t attend. Furthermore, even if we had a perfect gender balance, this still doesn’t mean that we will have equal people in the workshops as everyone is ultimately different in their choices.

We have checked with the authorities and what we are doing is completely legal and we have a letter on file from the Equal Opportunities Commission confirming this.

When there is a gender disparity between the men and women (and in reality we mean more women), then booking restrictions will apply.

Unfortunately, however we found in 2009 that a number of girls booked apartments which included men, but then no men turned up. We identified a number of girls that booked men, but over 100 male wristbands remain uncollected. This really is incredibly unfair and selfish of those girls that effectively cheat the system.

This means as a woman, when you book on-line, unless you are booking an apartment where the number of men is at least the equivalent or greater than the number of women then your booking will not be accepted.

There may be some female weighted options still available and this is because we have to offer the same number of apartments per apartment type to each gender in order to comply with the best practice as laid out by the Equalities Commission.

Similarly we will no longer be accepting postal bookings unless the same gender balance applies.

Once the gender disparity ratio has been corrected the bookings for women will reopen as normal.

Unlike other events, we believe that getting the balance of men to women is important in terms if making this an enjoyable and inclusive event for everyone.

It will certainly help if you endeavour to gender balance your bookings with dance friends before you try and book.

As a lady you can do a number of things.

1. You book as a mixed gender couple.

2. You book in a mixed gender group with an equivalent number of men to women.

3. Gender Counter Balanced Bookings

If you are unable to book because your option is on hold due to gender balancing, then you may seek to find someone of the opposite gender to counter balance your booking. For example, if your objective is to book for two females, then you need to find and encourage at least 2 guys who haven’t already booked to participate in helping you achieve your objective.

In order to achieve your objective, the guy(s) who are going to help you will have to notify our office in advance of their own booking and simply provide your names and the booking option required. Once the guy(s) have made their own booking, we will provide them a special link (which will override the on-hold status) who in turn will forward onto yourself.

Note: The person requesting a gender balanced booking must liaise with the person who is going to help you and therefore there is no need to approach us directly.

Note: This option is ONLY be available if the expected overall gender balance permits.

4. You wait until closer to the date of the event when the men have started to book up pick up accommodation at the regular price.

5. Keep an eye on the ‘Message Board’ for apartments for sale.

Please note you cannot cheat the system. Please see post below regarding gender specific coloured wristbands that will be issued to you when you arrive.

When you arrive the men and ladies will be issued with appropriate coloured wrist bands which will have to be worn at all times when in the main entertainment’s complex.

The wrist bands will be checked by stewards at the entrances to the main entertainment’s building to ensure the wearer has the correct coloured wrist band.

If you are therefore a female thinking of pretending to be a male when booking, you will not be allowed into the entertainment’s complex. This is a strict rule.

Our booking system will tell us when we have an excess of a particular gender and we shall at that point stop taking bookings for that gender unless they are able to book with someone else of the opposite sex.

This is a major event, and the gender balance is something that we believe is an important feature of events of this size.
There is still no escaping the fact that people may book as couples for example, with no intention of bringing someone of the opposite sex with them, and clearly there is nothing that we can do about this.

Therefore, please understand that although we make every effort to gender balance the effort we cannot control the fact that some people book an apartment for say 4 men and 4 ladies when the gender balancing kicks in, when they have no intention of bringing say 4 men with them. In this situation they are of course paying for the men, but we cannot force them to bring all the people in their party.

We totally accept that this is frustrating, but we believe it’s an important feature of our weekend event. It’s all very well going dancing on an evening and there being an imbalance, but for a weekend we believe this is unacceptable so we want to try and do something about it.

It’s also worth noting that from our perspective we are not only going to lose potential sales but are generating ourselves lots of additional administration, so there is no agenda here other than we are trying to create the best possible event for everyone.

Potentially yes, unless men start booking and even the numbers out or you book early. Ideally, you should book an apartment and find either a male or males to share with either you and your friends.

Yes, you do if you want to have access to the entertainment’s complex where all the workshops and freestyle dancing is to be held, and where the bars and restaurants are situated.

The wristbands are also great for security ensuring that anyone who sneaks on Centre will be quickly evicted by the security that we employ.

We’re sorry but it’s no different to going to a pop concert or a football match, if you lose your wristband you will have to buy a replacement (£99).

The security wristbands are very difficult to lose. They literally have to be cut off with scissors or a sharp knife and cannot be removed accidentally.

We now have Ceroc in several countries across four continents, and we plan on gathering the best DJs.

There is no air conditioning at Folkestone although the main rooms do have an air movement system. Additionally, Ceroc bring with them 20 large industrial fans.

The weekend will include Beginner workshops for people who are absolutely new to Ceroc. These beginners workshops will be fun and progressive. Teachers and Ceroc Taxi dancers will be on hand to work with you during these sessions. As a complete beginner you will learn and be able to dance all of the 12 beginners moves by the end of the weekend.

The freestyle will go on through until the early hours.

No.

There will be shoes and clothing for sale on site, including Ceroc merchandise.

Yes, there will be drinking water jugs on the bar. 

In our commitment to reducing waste, we're bidding farewell to single-use, disposable plastic cups at our event. 

Bring Your Own Water Containers
We kindly request that you join us in this eco-friendly endeavour by bringing your reusable water containers. Not only will this help reduce waste, but it's also a small, impactful way to contribute to a cleaner planet.

Reusable Festival Cups and Water Bottles Available at the Weather Desk
If you happen to forget your water container, don't worry! We've got you covered. You can purchase reusable festival cups for just £1. These cups are not only environmentally friendly but also customisable – feel free to put your name on it with a Sharpie so that you don't lose it! For those who prefer water bottles, we offer them for just £5 at the Weather Desk during opening hours. These bottles are a fantastic investment in sustainability and will keep you hydrated throughout the event.

No, we will be bringing together a wide variety of dance professionals from the world of dance who will be offering workshops from the Dance Adventure section.

We are presently negotiating with a number of dancers who are interested in teaching at this event. Once we have finalised our negotiations and contract signed we will publish the details on this site. However please note, we reserve the right to change anything in the programme without notice.

We prefer to only announce the teachers when we have agreed all the teaches and in the case of international teachers we are not always able to secure contracts until close to the event.

We recognise the huge contribution that you make to our business and therefore we do offer discounts, please refer to the Ceroc intranet.

Yes there is, so don’t forget to pack your swim wear. 

Sorry no pets allowed, and especially ones called Cecil.

This event is catered (half board), there will be additional snacks and bar food available during the day should you need it.

Yes. There is a good selection of food for vegetarians.

There is no dress code, simply wear what you feel most comfortable in, although do expect people to dress up for the Saturday evening.